Last Updated: April 3, 2026

Refund & Shipping Policy

At OZETAL, we aim to provide a seamless and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Shipping Policy

We process and ship orders as quickly as possible. Most orders are dispatched within 24-48 hours of placement.

Standard shipping: 3-5 business days.
Express shipping: 1-2 business days.
Shipping costs are calculated at checkout and are free for orders over ₹999.
A tracking ID will be shared for all orders via email/SMS.

2. Return & Exchange Policy

Our returns policy is valid for 7 days from the date of delivery. If 7 days have passed since your delivery, we cannot offer you a refund or exchange.

Items must be unused, in the original condition, and in their original packaging with all tags intact.
Certain items (e.g., innerwear, cosmetics, personalized items) are not eligible for return due to hygiene reasons.
Return requests can be initiated from the "My Orders" section in your profile.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our support team immediately (within 24 hours of delivery) with photos of the product and the packaging. We will provide a free replacement or a full refund.

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